APS & ERP technical and operational support on site or off site:

Total APS tailors our technical and operational support model to our client's needs but without a prohibitive cost model that has driven so much support into generic IT support suppliers who are out of touch with the people that matter, your supply chain Directors, Managers & Planners. We offer support solutions that cover all areas of the supply chain planning from day to day user keystroke support to highly technical support working with your IT hosting partner ensuring your APS investment is always up and running. Total APS support sits in front of your vendors core software support, we are focused on your needs we do not offer a generic call centre approach, we know your planning needs and your system. We implement all software patches and upgrades so we know your APS or ERP solution intimately enabling us to quickly react to any issues or new requirements you may have.

• On site: This support model puts our skills at your disposal on site working alongside your supply chain planners enabling both new and established planning teams to get user and technical support for their APS tool. Universal Music Group International (UMGI) has opted for this support model for a 3 year deal to establish a new centralised planning team building their knowledge and skills with theirJDA Manugistics tool set, along with our 24/7 technical support.

• On shore: This support model enables your planners and IT hosting partners to reach Total APS immediately 24/7 to resolve any APS operational and technical issues. All our consultants will know your APS tool intimately because they will have worked on at least one project with your solution either during your new install, patch release or major upgrade. With our on shore model you have the flexibility to bring us on site as required to work with the planners and your IT hosting partners along with knowledge that you have full local business support in your time-zone at the end of the phone 24/7. Vodafone has opted for this support model with us for the last 5 years.

• Follow the sun: This support model builds on our on shore offering and enables your planners and IT hosting partners to reach Total APS immediately 24/7 on shore where we identify the resolution path and then start the fix. If we have a very time consuming issue the follow the sun support enables us to work on the resolution around the clock handing over a specific problem from one support team to another around the globe until it is fixed. The follow the sun support model can save days of your valuable planning time.